IT Systems Management

This book offers an in-depth technical treatment of the various disciplines of Systems Management, from the prospective of people, process and technology. The people discussion shows the importance of executive support, customer service and other management aspects of delivering and supporting IT services. The process discussion of each discipline shows how to implement and manage each one effectively, regardless of the size and types of platforms or of the complexity of environments. The twelve disciplines of Systems Management are presented in the approximate order in which they became prevalent and integral to an infrastructure's operation. Obviously this prioritization will vary slightly from enterprise to enterprise, depending on the emphasis of applications running at a particular center. The technology discussion describes several key developments that enable these disciplines to be implemented more productively.