The Complete Guide to Knowledge Management: A Strategic Plan to Leverage Your Company's Intellectual Capital

"The Complete Guide to Knowledge Management" addresses all those topics in knowledge management that a manager needs to ensure organizational success. The book proceeds through an intellectual journey into knowledge management, beginning with an understanding of the concept of intellectual capital (the link between strategy and knowledge management) and how to establish an appropriate culture. It continues through the human aspects of managing knowledge workers, promoting interactions for knowledge creation and sharing, knowledge capturing processes, utilizing customers' knowledge, and methods for measuring the performance of increasing intellectual capital. The chapters are composed of short theoretical explanations and practical methods that the manager can utilize, based primarily on hands-on author experience.