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42 Rules for Outsourcing Your Call Center: Best Practices for Outsourcing Call Center Planning, Operations and ManagementNormalmente disponibile in 6/7 giorni lavorativi
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ContenutoA foundation for anyone considering outsourcing their call center, this volume provides a path for companies outsourcing their first call center with a logical sequence of steps for moving an existing operation to an outsourced organization.
Dettagli del prodotto
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Titolo:
42 Rules for Outsourcing Your Call Center: Best Practices for Outsourcing Call Center Planning, Operations and Management
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Autore:
Geoffrey A. Best
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Redattore:
Laura Lowell
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Editore:
Super Star Press
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Data di Pubblicazione:
Settembre 2011
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ISBN:
9781607730682
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Reparto:
Customer Relations
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